TERMS OF SERVICE

A Clear Shopping Experience. A Commitment to Trust.

Welcome to Velmoraex.

These Terms of Service govern your access to and use of the Velmoraex website, including all pages, content, features, products, and services made available through our online store.

The website is owned and operated by Qinhuangdao Jingze Technology Co., Ltd., doing business as Velmoraex.

Throughout these Terms, the words "we," "us," and "our" refer to Qinhuangdao Jingze Technology Co., Ltd. operating under the Velmoraex brand. The words "you" and "your" refer to any visitor, customer, or user of our website.

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read and agree to these Terms of Service and the applicable policies published on our website.

If you do not agree with these Terms, please discontinue using our website and services.

We may update these Terms from time to time. Any revised version will be published on this page and will become effective as indicated in the updated version, subject to applicable law.

SECTION 01 – ONLINE STORE ELIGIBILITY AND USE

By using our website, you confirm that:

• You meet the minimum legal age requirements applicable in your country or region.

• You have the legal capacity to enter into a binding agreement.

• The information you provide during registration, checkout, and customer communications is accurate and complete.

• You will use our website and services only for lawful purposes.

You agree not to use our website:

• For any unlawful, fraudulent, or unauthorized activity.

• To violate applicable local, national, or international laws.

• To interfere with website operations, security, or functionality.

• To access restricted systems or accounts without authorization.

• To introduce viruses, malware, malicious code, or other harmful software.

• To collect or misuse other users' personal information without authorization.

We reserve the right to restrict, suspend, or terminate access to our website when reasonably necessary to protect our customers, business operations, or website security, subject to applicable law.

SECTION 02 – GENERAL CONDITIONS

We reserve the right to refuse service, restrict transactions, or limit purchases where reasonably necessary, including situations involving suspected fraud, security concerns, or violations of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any portion of our website or its content without our prior written authorization.

All payment transactions are handled through available third-party payment providers.

You acknowledge that certain services or website functions may depend on external providers and may be subject to their respective terms and conditions.

We may modify or discontinue website features when necessary to maintain, improve, or protect our services.

SECTION 03 – INFORMATION ACCURACY AND WEBSITE CONTENT

We make reasonable efforts to ensure that the information published on our website is accurate, current, and complete.

However, information may occasionally contain typographical errors, inaccuracies, omissions, or outdated details.

This may include:

• Product descriptions and specifications.

• Product images and visual representations.

• Pricing and promotional information.

• Product availability.

• Shipping and service information.

We reserve the right to correct errors, update information, or modify website content at any time.

Where an error materially affects an order, we will take appropriate steps to communicate with affected customers and provide a resolution in accordance with applicable laws.

SECTION 04 – PRODUCTS, PRICES, AND SERVICES

We aim to present our products as accurately as possible.

Product appearance, colors, dimensions, and other visual details may vary slightly due to screen settings, lighting conditions, manufacturing variations, or product updates.

All product prices are displayed in the currency indicated on our website or during checkout.

Prices, product availability, promotions, and service details may change without prior notice, except where applicable law requires otherwise.

We reserve the right to:

• Update product descriptions and specifications.

• Adjust product prices.

• Modify promotional offers.

• Limit quantities available for purchase.

• Discontinue products or services.

• Correct pricing or listing errors.

Any changes will be handled in accordance with applicable consumer protection laws and the terms governing orders already accepted.

SECTION 05 – PRODUCT INFORMATION, RETURNS, AND REFUNDS

We make reasonable efforts to ensure that product descriptions, images, specifications, and other product information accurately represent the products offered.

Minor differences may occur due to display settings, lighting, or product updates.

If a product arrives damaged, defective, incorrect, or materially different from its advertised description, please contact our customer support team for assistance.

All eligible returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy.

Please review that policy before requesting a return or refund.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights available under applicable law.

SECTION 06 – ORDERS AND PAYMENTS

6.1 Order Placement

When you place an order through our website, you are submitting a purchase request for the selected products.

After submitting your order, you will generally receive an order confirmation email containing your order details.

An automated order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to review and accept or decline orders where reasonably necessary and as permitted by applicable law.

6.2 Order Review and Cancellation

We may review, limit, delay, or cancel an order when necessary, including circumstances involving:

• Incorrect or incomplete customer information.

• Suspected fraudulent or unauthorized transactions.

• Pricing or product listing errors.

• Product availability issues.

• Payment authorization problems.

• Other circumstances preventing successful fulfillment.

If we cancel an order after payment has been received, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable laws.

6.3 Payment Responsibilities

Customers are responsible for providing accurate billing, payment, and shipping information.

Payments must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout and may vary depending on location, device, and payment provider availability.

6.4 Payment Security

Payment transactions are processed through third-party payment providers.

We do not control the independent payment processing systems of these providers. Their services are subject to their own terms, security practices, and privacy policies.

SECTION 07 – INTELLECTUAL PROPERTY

Unless otherwise indicated, all content displayed on the Velmoraex website is owned by or lawfully used by Qinhuangdao Jingze Technology Co., Ltd.

This may include:

• Brand names and logos.

• Website design and layout.

• Product descriptions and written content.

• Images, graphics, and visual materials.

• Website elements and other digital content.

These materials are protected by applicable intellectual property and copyright laws.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, modify, publish, distribute, transmit, or commercially exploit website content without prior written permission, except where permitted by applicable law.

Unauthorized use may result in appropriate legal action.

SECTION 08 – THIRD-PARTY SERVICES

Our website may incorporate third-party services, applications, or tools to support business operations and improve the shopping experience.

These services may include:

• Payment processing.

• Website hosting and technical support.

• Shipping and tracking services.

• Analytics and marketing tools.

• Customer communication services.

Third-party services are provided independently and may be governed by their own terms and privacy policies.

We are not responsible for the independent operations, availability, or policies of third-party providers, except where responsibility cannot legally be excluded.

Your use of such services may be subject to additional terms imposed by the relevant provider.

SECTION 09 – EXTERNAL LINKS

Our website may contain links to third-party websites or external resources for convenience.

These websites are independently operated and are not controlled by Velmoraex.

We are not responsible for the independent content, products, services, privacy practices, or policies of external websites.

Visiting external links is at your own discretion.

We recommend reviewing the applicable terms and privacy policies before providing personal information or completing transactions on third-party websites.

SECTION 10 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Velmoraex and Qinhuangdao Jingze Technology Co., Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

This may include losses resulting from:

• Temporary website interruptions.

• Technical errors or service availability issues.

• Unauthorized third-party activities beyond our reasonable control.

• Delays caused by external service providers.

• Circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable mandatory consumer rights, liability for fraud, or other non-excludable legal responsibilities.

SECTION 11 – FORCE MAJEURE

We will not be responsible for delays or failures in performing obligations where such delays or failures result from circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters.

• Severe weather conditions.

• Public emergencies.

• Government restrictions.

• Transportation or logistics disruptions.

• Labor disputes.

• Network or infrastructure failures.

• Other unforeseen events beyond reasonable control.

We will take reasonable steps to minimize disruption and resume normal operations when possible.

SECTION 12 – PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Personal information collected through our website, checkout process, and customer communications is handled in accordance with our Privacy Policy.

Our Privacy Policy explains:

• What personal information we collect.

• How we use and process information.

• When information may be shared with third parties.

• How cookies and tracking technologies are used.

• Your privacy rights and available choices.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for additional information.

SECTION 13 – CHANGES TO THESE TERMS

We reserve the right to revise, update, or modify these Terms of Service when necessary due to changes in business operations, website functionality, or legal requirements.

The latest version will be published on this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our website after revised Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.

SECTION 14 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws of their country or region of residence.

Where a provision of these Terms is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

Any disputes arising from the use of our website or services will be handled in accordance with applicable laws and legally available dispute resolution procedures.

SECTION 15 – CONTACT INFORMATION

If you have questions about these Terms of Service, our products, orders, or website operations, please contact our customer support team.

Brand Name

Velmoraex

Legal Company Name

Qinhuangdao Jingze Technology Co., Ltd.

Customer Support Email

service@velmoraex.com

Business Address

Room 101, Building 2, North Yard of 205 National Highway, East Aimin Road, Changli Town, Changli County, Qinhuangdao City, Hebei Province 066600, P.R. China

Customer Support Days

Monday – Friday

Estimated Response Time

Usually within 24–48 business hours.

During public holidays, promotional periods, or periods of increased inquiry volume, response times may occasionally take longer.

VELMORAEX

Clarity in Every Detail. Confidence in Every Purchase.