Payment Information
PAYMENT POLICY
Secure Payments. Simple Checkout. Shopping with Confidence.
At Velmoraex, operated by Qinhuangdao Jingze Technology Co., Ltd., we aim to make every purchase convenient, transparent, and secure.
We offer payment options through trusted payment providers to help customers complete their purchases with confidence.
Available payment methods may vary depending on your location, device, browser, and checkout availability.
01. ACCEPTED PAYMENT METHODS
Depending on availability during checkout, we may accept the following payment methods:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
The payment methods displayed at checkout represent the options currently available for your order.
Please review the available options before completing your purchase.
02. CAN I PAY WITHOUT A PAYPAL ACCOUNT?
Yes.
If PayPal is available during checkout, you may be able to pay using an eligible credit or debit card without creating or signing in to a PayPal account.
This option depends on PayPal's availability, your country or region, and its applicable payment requirements.
To complete your payment:
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Select the products you wish to purchase and add them to your shopping cart.
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Proceed to checkout.
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Select PayPal as your payment method, if available.
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Follow the instructions displayed on the PayPal payment page.
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If the guest checkout option is offered, select the option to pay with a debit or credit card.
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Enter your payment details and confirm your transaction.
Please note that PayPal determines whether guest checkout is available for each transaction. We cannot guarantee that this option will be displayed for every customer.
Once your payment has been successfully processed, you will receive an order confirmation email.
03. HOW DO I COMPLETE A PAYMENT?
Our checkout process is designed to be straightforward.
Step 1 – Select Your Products
Browse our store and add your preferred products to your shopping cart.
Step 2 – Review Your Order
Check your selected products, quantities, shipping details, and applicable discounts.
Step 3 – Choose a Payment Method
Select one of the payment methods available during checkout.
Step 4 – Confirm Your Payment
Follow the payment provider's instructions to complete your transaction.
Step 5 – Receive Order Confirmation
After successful payment and order submission, an order confirmation email will be sent to the email address provided during checkout.
04. PAYMENT SECURITY
Protecting your payment information is important to us.
Payments made through our website are processed by trusted third-party payment providers using their respective payment security systems.
We use reasonable technical and organizational measures designed to help protect customer information during transactions.
Please keep the following in mind:
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Always complete payments through the official checkout process.
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Do not share your payment passwords or verification codes with others.
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Check that your payment information is correct before confirming a transaction.
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Contact your payment provider immediately if you notice suspicious payment activity.
Although we take reasonable precautions, no online payment or data transmission method can be guaranteed to be completely secure.
05. WHAT SHOULD I DO IF MY PAYMENT FAILS?
If your payment cannot be completed, please consider the following steps:
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Check that your card details are entered correctly.
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Confirm that your card has sufficient available funds.
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Verify that your card supports online and international transactions, if applicable.
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Check whether your bank has declined or temporarily blocked the transaction.
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Try another payment method available at checkout.
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Contact your bank or payment provider if the issue continues.
If you are still unable to complete your purchase, our customer support team will be happy to assist.
06. WHAT IF I AM CHARGED MORE THAN ONCE?
If you believe you have been charged multiple times for the same order, please contact us as soon as possible.
Please provide:
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Your order number, if available.
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The payment amount.
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The transaction date.
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Relevant payment confirmation or transaction details.
Our team will review the information and assist you in determining the appropriate next steps.
Please note that some payment providers may display pending authorizations that are not completed charges. Your bank or payment provider can confirm the status of these transactions.
07. WHEN WILL I RECEIVE MY ORDER CONFIRMATION?
After your payment has been successfully processed and your order has been submitted, an order confirmation email will be sent to the email address entered during checkout.
If you cannot find your confirmation email:
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Check your spam or junk folder.
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Review your promotions or other filtered email folders.
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Confirm that the email address entered during checkout was correct.
If you still cannot locate your confirmation, please contact us at:
08. REFUNDS AND PAYMENT REVERSALS
Approved refunds are generally issued to the original payment method used for the purchase.
Refund eligibility, return conditions, and processing procedures are governed by our Return & Refund Policy.
After an approved refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
For additional information, please review our Return & Refund Policy or contact our customer support team.
09. PAYMENT AVAILABILITY
Payment options may vary based on:
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Your country or region.
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Your selected payment method.
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Payment provider restrictions.
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Browser or device compatibility.
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Transaction verification requirements.
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Temporary payment service interruptions.
We cannot guarantee that every payment method will be available for every order.
The options presented on the checkout page are the applicable payment options available at the time of purchase.
10. CONTACT OUR SUPPORT TEAM
If you have questions about payment methods, checkout difficulties, transaction status, or order confirmation, please contact our customer support team.
We are committed to providing clear information and timely assistance throughout your shopping experience.
Brand Name
Velmoraex
Legal Company Name
Qinhuangdao Jingze Technology Co., Ltd.
Customer Support Email
Business Address
Room 101, Building 2, North Yard of 205 National Highway, East Aimin Road, Changli Town, Changli County, Qinhuangdao City, Hebei Province 066600, P.R. China
Customer Support Days
Monday – Friday
Estimated Response Time
Usually within 24–48 business hours.
During public holidays, promotional periods, or periods of increased inquiry volume, response times may occasionally take longer.
VELMORAEX
Every Transaction Matters. Your Confidence Comes First.