Contact Us

WE’RE HERE TO HELP

Your Experience Matters. We're Always Here to Assist.

At Velmoraex, we believe that exceptional customer service is an essential part of a great shopping experience.

Whether you are exploring our products, completing a purchase, waiting for a delivery, or seeking assistance after receiving your order, our team is committed to providing clear communication, thoughtful support, and practical solutions.

From your first visit to your post-purchase experience, we want every interaction with Velmoraex to feel simple, reassuring, and reliable.

HOW CAN WE HELP YOU?

Our customer support team is available to assist with a variety of inquiries, including:

  • Product Information — Questions about product features, specifications, availability, and usage.

  • Order Assistance — Help with order confirmations, order status, modifications, and cancellations.

  • Shipping & Delivery — Information about shipping arrangements, tracking updates, and delivery delays.

  • Returns & Refunds — Guidance on return requests, refund procedures, and eligible exchanges.

  • Payment Support — Assistance with payment methods, checkout issues, and transaction questions.

  • After-Sales Service — Support with damaged, defective, incorrect, or missing items.

For quick answers, we also recommend visiting our FAQ page, where you can find helpful information about orders, payments, shipping, returns, and refunds.

GET IN TOUCH

If you cannot find the information you need, our customer support team will be happy to help.

For product inquiries, order-related questions, delivery concerns, or after-sales assistance, please contact us using the details below.

CUSTOMER SUPPORT EMAIL

service@velmoraex.com

We recommend including your order number in your message when contacting us about an existing purchase. This helps our team identify your order and provide more efficient assistance.

COMPANY INFORMATION

For transparency, please find our business information below.

Brand Name

Velmoraex

Legal Company Name

Qinhuangdao Jingze Technology Co., Ltd.

Customer Support Email

service@velmoraex.com

Business Address

Room 101, Building 2, North Yard of 205 National Highway, East Aimin Road, Changli Town, Changli County, Qinhuangdao City, Hebei Province 066600, P.R. China

CUSTOMER SERVICE HOURS

Service Days

Monday – Friday

Estimated Response Time

Usually within 24–48 business hours.

Our team aims to respond to all customer inquiries as promptly as possible.

Please understand that during public holidays, promotional events, or periods of increased inquiry volume, response times may occasionally be longer.

We appreciate your patience and understanding.

OUR COMMITMENT TO YOU

At Velmoraex, every customer matters.

We are committed to providing:

  • Clear and transparent communication.

  • Helpful and respectful customer assistance.

  • Reliable order and delivery support.

  • Fair and consistent after-sales service.

  • A shopping experience built on trust and confidence.

Thank you for choosing Velmoraex.

We appreciate your trust and look forward to serving you.

VELMORAEX

Thoughtful Service. Confidence in Every Experience.