PRIVACY POLICY

Your Privacy. Our Responsibility.

At Velmoraex, we believe that protecting your personal information is an essential part of providing a safe, transparent, and reliable online shopping experience.

This Privacy Policy explains how Qinhuangdao Jingze Technology Co., Ltd., operating under the brand name Velmoraex, collects, uses, stores, processes, and shares personal information when you visit our website, browse our products, place an order, or communicate with our customer support team.

We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

01. COMPANY INFORMATION

For transparency, please find our business information below.

Brand Name

Velmoraex

Legal Company Name

Qinhuangdao Jingze Technology Co., Ltd.

Business Address

Room 101, Building 2, North Yard of 205 National Highway, East Aimin Road, Changli Town, Changli County, Qinhuangdao City, Hebei Province 066600, P.R. China

Customer Support Email

service@velmoraex.com

Throughout this Privacy Policy, the terms "Velmoraex," "we," "us," and "our" refer to Qinhuangdao Jingze Technology Co., Ltd. operating under the Velmoraex brand.

02. INFORMATION WE COLLECT

We collect personal information only as reasonably necessary to operate our website, process orders, provide customer support, improve our services, and meet applicable legal obligations.

The types of information collected depend on how you interact with our website.

2.1 Information You Provide Directly

We may collect information when you:

• Place an order or complete a purchase.

• Create or manage a customer account.

• Contact our customer support team.

• Subscribe to newsletters or marketing communications.

• Participate in promotions, surveys, or other activities.

• Submit feedback or product reviews.

This information may include:

• Full name.

• Email address.

• Telephone number.

• Shipping address.

• Billing address.

• Order and transaction details.

• Customer service communications.

• Preferences and other information you voluntarily provide.

Payment card details are generally processed by the relevant payment service provider. We do not intentionally store complete payment card information unless expressly stated and lawfully permitted.

2.2 Information Collected Automatically

When you browse or interact with our website, certain technical information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

• IP address.

• Browser type and version.

• Device type and identifiers.

• Operating system.

• Language and regional settings.

• Pages visited and browsing activity.

• Referral sources.

• Website interactions and navigation patterns.

• Shopping cart and product interaction information.

We may use this information to:

• Maintain website functionality and security.

• Improve website performance.

• Understand visitor behavior and shopping preferences.

• Analyze website traffic and usage trends.

• Improve our products and customer experience.

• Support advertising measurement and marketing activities.

2.3 Information Received from Third Parties

We may receive certain information from third-party service providers and business partners when necessary to operate our services.

These parties may include:

• Payment processors.

• E-commerce and website service providers.

• Shipping and fulfillment partners.

• Analytics providers.

• Advertising and marketing platforms.

• Fraud prevention and security providers.

Information received may include transaction confirmations, payment status, delivery updates, website analytics, and advertising performance information.

Third parties may process information according to their own privacy policies and applicable legal requirements.

03. HOW WE USE YOUR PERSONAL INFORMATION

We use collected information for legitimate business purposes, including the following:

Order Processing and Fulfillment

To process purchases, verify transactions, arrange shipping, deliver products, and provide order-related updates.

Customer Support

To respond to questions, investigate order issues, process eligible return requests, and provide after-sales assistance.

Website Operations

To maintain, secure, and improve our website, shopping cart, checkout process, and other online services.

Personalization and Customer Experience

To understand shopping preferences and improve product recommendations, website content, and customer interactions.

Analytics and Performance

To evaluate website traffic, identify technical issues, measure performance, and improve our products and services.

Marketing and Advertising

Where permitted by applicable law and subject to required consent or opt-out rights, we may use certain information to measure advertising effectiveness, deliver relevant marketing communications, and improve promotional campaigns.

Fraud Prevention and Security

To detect suspicious activity, prevent unauthorized transactions, protect our website, and maintain the security of our services.

Legal and Regulatory Compliance

To comply with applicable laws, respond to lawful requests, protect our legal rights, and fulfill regulatory obligations.

04. HOW WE SHARE PERSONAL INFORMATION

We do not disclose personal information indiscriminately.

However, certain information may be shared with trusted third parties when reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

Payment Service Providers

To process payments, verify transactions, and prevent fraudulent activities.

Shipping and Fulfillment Partners

To prepare, dispatch, track, and deliver customer orders.

Website and Technology Providers

To host, maintain, secure, and support our website and online shopping services.

Analytics Providers

To understand website usage, monitor performance, and improve our services.

Advertising and Marketing Partners

To measure advertising performance and support permitted marketing activities.

Professional and Legal Advisors

Where necessary, to obtain legal, accounting, compliance, or other professional assistance.

Government Authorities and Legal Entities

Where disclosure is required by applicable laws, legal proceedings, or valid governmental requests.

We may also disclose relevant information in connection with a business restructuring, merger, acquisition, or transfer of business assets, subject to applicable privacy requirements.

Third-party service providers are expected to handle information in accordance with their contractual obligations and applicable laws.

05. ANALYTICS AND ADVERTISING

We may work with third-party analytics and advertising providers to understand how visitors interact with our website and to evaluate the effectiveness of our marketing activities.

These providers may use technologies such as:

• Cookies.

• Tracking pixels.

• Web beacons.

• Advertising identifiers.

• Similar tracking technologies.

Such technologies may help us:

• Measure website traffic.

• Understand customer interactions.

• Evaluate advertising performance.

• Improve marketing campaigns.

• Provide more relevant advertising where permitted.

Some third-party advertising providers may independently collect information through their technologies.

Their data collection and processing practices are governed by their respective privacy policies.

Where required by applicable law, we will obtain consent before using non-essential tracking technologies.

06. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small data files stored on your device when you visit a website. They help websites remember information and improve functionality.

We may use the following categories of cookies:

Necessary Cookies

These cookies support essential website functions, including:

• Shopping cart operations.

• Checkout functionality.

• Website security.

• Session management.

These cookies are necessary for the proper operation of our website.

Analytics Cookies

These cookies help us understand website traffic, visitor behavior, and overall website performance.

Preference Cookies

These cookies remember selected preferences, such as language settings and browsing preferences, to improve your experience.

Advertising Cookies

These cookies may help measure advertising effectiveness and support relevant marketing activities.

You can manage certain cookie preferences through available website settings or your browser controls.

Please note that disabling certain cookies may affect website functionality, shopping cart features, or checkout performance.

Where required by applicable law, non-essential cookies will only be activated after the appropriate consent has been obtained.

07. YOUR PRIVACY CHOICES AND RIGHTS

Depending on your country, state, or region, you may have certain rights regarding your personal information.

These rights may include:

• Right to Access: Request information about the personal data we hold about you.

• Right to Correction: Request correction of inaccurate or incomplete personal information.

• Right to Deletion: Request deletion of personal information where legally applicable.

• Right to Data Portability: Request a copy of certain personal information in a portable format where applicable.

• Right to Withdraw Consent: Withdraw previously provided consent where processing is based on consent.

• Right to Opt Out: Opt out of certain targeted advertising, sale, or sharing of personal information where such rights apply.

• Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.

Certain rights may be subject to legal exceptions, identity verification, and other requirements under applicable laws.

To submit a privacy request, please contact:

service@velmoraex.com

We may request reasonable information to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable privacy laws.

08. GLOBAL PRIVACY CONTROL (GPC)

We recognize that certain browsers and privacy tools provide signals designed to communicate users' privacy preferences.

One example is Global Privacy Control (GPC).

Where applicable laws require recognition of GPC signals, we will process recognized signals in accordance with relevant legal requirements.

Depending on the applicable law, this may include requests relating to:

• Certain personal information sharing activities.

• Certain targeted advertising activities.

• Other applicable privacy preferences.

You may also contact us directly if you wish to exercise your privacy rights.

09. BROWSER PRIVACY SIGNALS

Some browsers provide privacy signals, including "Do Not Track" (DNT).

There is currently no universally adopted standard governing how all websites must respond to DNT signals.

Our website may not respond to every DNT signal.

However, we will respect applicable privacy signals and requirements where mandated by relevant laws.

10. INTERNATIONAL DATA PROCESSING

Because we work with service providers and business partners that may operate in different countries or regions, personal information may be processed or transferred internationally.

When personal information is transferred across borders, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection laws.

Where required, we will use appropriate safeguards, contractual protections, or other legally recognized transfer mechanisms.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information collected.

• The purpose for which the information is processed.

• Customer account and transaction requirements.

• Applicable accounting, tax, and legal obligations.

• Dispute resolution and fraud prevention needs.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against:

• Unauthorized access.

• Accidental loss.

• Improper disclosure.

• Unauthorized alteration.

• Misuse or destruction.

These measures may include access controls, security monitoring, and the use of trusted service providers.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

While we work to protect your information, we cannot guarantee absolute security.

13. CHILDREN'S PRIVACY

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate legal authorization.

If we become aware that personal information has been collected from a child in circumstances that violate applicable laws, we will take reasonable steps to investigate and address the issue.

If you believe a child has provided personal information to us, please contact:

service@velmoraex.com

14. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, or services.

These external services may have their own privacy policies and data handling practices.

We do not control the independent privacy practices of third-party websites.

Before providing personal information to an external service, we encourage you to review its privacy policy and applicable terms.

15. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time to reflect:

• Changes in our business operations.

• Updates to website functionality.

• New service providers or technologies.

• Changes in applicable privacy laws.

• Improvements to our data protection practices.

Any revised version will be published on this page with an updated effective date where appropriate.

We encourage visitors to review this page periodically to stay informed about how their personal information is handled.

16. CONTACT US

We value transparency and welcome questions regarding our privacy practices.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is processed, please contact us.

Brand Name

Velmoraex

Legal Company Name

Qinhuangdao Jingze Technology Co., Ltd.

Customer Support Email

service@velmoraex.com

Business Address

Room 101, Building 2, North Yard of 205 National Highway, East Aimin Road, Changli Town, Changli County, Qinhuangdao City, Hebei Province 066600, P.R. China

VELMORAEX

Your Privacy Deserves Care. Your Trust Deserves Protection.