PURCHASE TERMS

Clear Terms. Transparent Purchases. A Better Shopping Experience.

Welcome to Velmoraex.

These Purchase Terms explain the conditions that apply when purchasing products through our website. We aim to make every transaction clear, straightforward, and transparent, from order submission to final delivery.

Please read these terms carefully before completing your purchase.

01. SCOPE & COMPANY INFORMATION

These Purchase Terms apply to all products purchased through:

Velmoraex Website

https://www.velmoraex.com

(the "Site").

The Site is operated by Qinhuangdao Jingze Technology Co., Ltd., doing business under the brand name Velmoraex.

Velmoraex is a brand operated by Qinhuangdao Jingze Technology Co., Ltd.

Throughout these Purchase Terms, the terms "we," "us," and "our" refer to Qinhuangdao Jingze Technology Co., Ltd. operating under the Velmoraex brand.

By placing an order through our Site, you acknowledge that you have read and agree to these Purchase Terms and the applicable policies published on our website, including:

• Terms of Service.

• Privacy Policy.

• Shipping Policy.

• Return & Refund Policy.

• Other applicable policies displayed on our Site.

If you do not agree with these terms, please do not proceed with a purchase.

02. GENERAL PURCHASE REQUIREMENTS

By placing an order through our Site, you confirm that:

• You meet the legal age requirements applicable in your location.

• You have the legal capacity to enter into a purchase agreement.

• All information provided during checkout is accurate, complete, and up to date.

• You are authorized to use the selected payment method.

• Your purchase and use of the products comply with applicable laws and regulations.

You are responsible for ensuring that the products you purchase can legally be received and used in your destination country or region.

Where permitted by applicable laws, communications with our customer support team may be used for order assistance, verification, and service improvement.

03. PRIVACY & PERSONAL INFORMATION

We respect your privacy and take reasonable measures to protect personal information.

Information collected through our website, checkout process, email communications, or customer service interactions will be handled in accordance with our Privacy Policy.

Such information may be used for legitimate business purposes, including:

• Processing and fulfilling orders.

• Managing payments and transactions.

• Providing customer support.

• Communicating order and shipping updates.

• Maintaining and improving our website.

• Meeting applicable legal and regulatory requirements.

Please review our Privacy Policy for detailed information about how we collect, use, store, and protect personal information.

We may update our Privacy Policy when necessary to reflect changes in our services, business operations, or legal requirements.

04. ORDER SUBMISSION & CONFIRMATION

After submitting an order, you will generally receive an order confirmation email containing your order details.

Please note that receiving an automated order confirmation does not necessarily mean that the order has completed all verification and acceptance procedures.

We reserve the right to review orders and, where reasonably necessary and permitted by applicable law, modify, delay, or cancel an order in circumstances including:

• Product availability or inventory issues.

• Incorrect product descriptions or pricing information.

• Suspected unauthorized or fraudulent transactions.

• Payment authorization or verification problems.

• Incomplete or inaccurate customer information.

• Other circumstances that prevent successful order fulfillment.

If we identify an issue with your order, we may contact you using the information provided during checkout.

If an order is canceled after payment has been received, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable laws.

05. PRODUCT INFORMATION & DESCRIPTIONS

We make reasonable efforts to ensure that product descriptions, photographs, specifications, features, and other information displayed on our Site are accurate and up to date.

However, certain minor differences may occur due to:

• Device screen settings and display variations.

• Lighting conditions in product photography.

• Technical limitations.

• Product updates or packaging revisions.

• Differences in manufacturing batches.

We aim to represent our products as accurately as reasonably possible.

If a product you receive is materially different from its description, or arrives damaged or defective, please contact our customer support team for assistance under our Return & Refund Policy.

06. PRICING & PAYMENT

All product prices and applicable charges are displayed on our Site or during checkout.

We make reasonable efforts to ensure that pricing information is accurate.

However, occasional pricing or technical errors may occur.

If an obvious pricing error is identified, we may, where permitted by applicable law:

• Contact you to explain the issue.

• Request confirmation before proceeding with the affected order.

• Cancel an affected order when necessary.

• Arrange an appropriate refund if payment has already been received.

Customers are responsible for reviewing the final order amount before confirming payment.

Payments are processed through the payment methods and providers made available during checkout.

Additional payment-related information is available in our Payment FAQ and applicable Privacy Policy.

07. PRODUCT AVAILABILITY & INVENTORY

Product availability may change depending on inventory levels, fulfillment arrangements, and supplier availability.

The display of a product on our Site does not guarantee that it will remain available at all times.

If a product becomes unavailable after an order has been submitted, we may contact you to explain the situation and discuss an appropriate solution.

Depending on the circumstances, available options may include:

• Waiting for inventory replenishment, where available.

• Selecting an alternative product, subject to your agreement.

• Canceling the affected order.

• Receiving an applicable refund.

Any resolution will be handled in accordance with applicable policies and consumer protection requirements.

08. SHIPPING, DELIVERY & FULFILLMENT

Orders are processed and delivered according to the conditions described in our Shipping Policy.

Delivery timeframes are estimates and may vary depending on:

• Destination country or region.

• Selected shipping method.

• Product availability and fulfillment location.

• Customs inspections and clearance procedures.

• Carrier transportation schedules.

• Weather conditions or unexpected logistical disruptions.

Orders may be fulfilled through our own facilities or trusted fulfillment partners, depending on inventory location and delivery arrangements.

We do not guarantee that all orders will be dispatched from the same warehouse or geographical location.

For detailed information about processing times, shipping fees, tracking, and delivery arrangements, please review our Shipping Policy.

09. PRODUCT USE & DISCLAIMER

Before purchasing a product, customers should carefully review the product description, specifications, usage information, and any applicable warnings.

Customers are responsible for confirming that a product meets their requirements and is permitted for purchase, importation, and use in their location.

Product specifications, packaging, labeling, and included accessories may vary depending on product availability, manufacturing updates, and destination requirements.

Nothing in these Purchase Terms is intended to exclude or limit any consumer rights, product warranties, or remedies that cannot legally be excluded or limited under applicable law.

10. TAXES, DUTIES & CUSTOMS CHARGES

Applicable taxes, import duties, customs fees, or other government-imposed charges may vary depending on the destination country or region.

Where applicable, such charges will be displayed or handled according to the checkout arrangements and relevant legal requirements.

Customers may be responsible for additional charges imposed by local authorities when required by applicable laws and when these charges are not already included in the purchase price or shipping arrangements.

Customs inspections and clearance procedures may also affect delivery times.

For additional shipping information, please refer to our Shipping Policy.

11. ORDER CANCELLATIONS, RETURNS & REFUNDS

Order cancellation requests, returns, and refund procedures are governed by our Return & Refund Policy.

Customers should review that policy before submitting a return or cancellation request.

In general:

• Cancellation requests should be submitted as early as possible.

• Orders that have entered fulfillment or shipment preparation may no longer be eligible for cancellation.

• Eligible products may be returned subject to the applicable return conditions and time limits.

• Approved refunds will be processed according to the applicable refund procedures.

Nothing in these terms limits any mandatory cancellation, return, refund, or other consumer rights provided by applicable law.

12. CHANGES TO THESE PURCHASE TERMS

We may revise these Purchase Terms from time to time to reflect changes in:

• Our products and services.

• Business and fulfillment arrangements.

• Website operations.

• Payment procedures.

• Applicable legal or regulatory requirements.

Any updated version will be published on this page.

The revised terms will apply from the effective date stated in the updated version, subject to applicable law.

We encourage customers to review these terms periodically.

13. CONTACT INFORMATION

If you have questions about these Purchase Terms, an existing order, payment arrangements, or other purchasing matters, please contact our customer support team.

Brand Name

Velmoraex

Legal Company Name

Qinhuangdao Jingze Technology Co., Ltd.

Customer Support Email

service@velmoraex.com

Business Address

Room 101, Building 2, North Yard of 205 National Highway, East Aimin Road, Changli Town, Changli County, Qinhuangdao City, Hebei Province 066600, P.R. China

Customer Support Days

Monday – Friday

Estimated Response Time

Usually within 24–48 business hours.

During public holidays, promotional periods, or periods of increased inquiry volume, responses may occasionally take longer.

THANK YOU FOR CHOOSING VELMORAEX

We appreciate your trust and are committed to providing a transparent purchasing experience, clear product information, and dependable customer support.

VELMORAEX

Thoughtful Choices. Everyday Confidence.