Shipping Policy
SHIPPING POLICY
Thoughtful Fulfillment. Clear Delivery Expectations.
At Velmoraex, operated by Qinhuangdao Jingze Technology Co., Ltd., we aim to make every delivery experience as clear, convenient, and dependable as possible.
From order confirmation to final delivery, we work with trusted logistics partners and fulfillment facilities to ensure that your purchases are prepared and shipped with care.
Please review the following shipping information before placing your order.
01. ORDER PROCESSING TIME
Orders are generally processed within:
1–5 business days after successful payment confirmation.
Processing begins once payment has been verified and the order has been accepted for fulfillment.
Please note that processing times may vary depending on:
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Order volume and seasonal demand;
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Public holidays and weekends;
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Promotional events and peak shopping periods;
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Product availability and inventory status;
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Additional order verification or fulfillment requirements.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.
02. ESTIMATED DELIVERY TIME
After dispatch, the estimated shipping transit time is:
<text>10–20 business days</text>
Your overall delivery timeframe consists of two stages:
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Order Processing: 1–5 business days.
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Shipping Transit: Approximately 10–20 business days after dispatch.
Delivery estimates are provided for reference and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
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Your destination country or region;
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Local postal and delivery services;
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Customs inspections and clearance procedures;
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Carrier transportation schedules;
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Weather conditions or unexpected logistical disruptions;
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Other circumstances beyond our reasonable control.
We appreciate your patience while your order makes its way to you.
03. SHIPPING FEES
We currently offer standard shipping options.
Standard Shipping Fee: $2.99 USD
The applicable shipping fee will be displayed during checkout before you complete your payment.
If additional shipping options or charges are available for your destination, the relevant details will be presented at checkout.
Please review your order summary carefully before confirming your purchase.
04. FULFILLMENT & SHIPPING ORIGIN
To support efficient order fulfillment, orders may be dispatched from our own facilities or trusted third-party fulfillment partners.
The shipping origin may vary according to:
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Product availability;
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Inventory location;
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Destination country or region;
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Fulfillment and logistics arrangements.
As a result, we cannot guarantee that every order will be shipped from the same warehouse or location.
Our fulfillment arrangements are designed to support reliable order preparation and delivery.
05. TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and available tracking information.
You can use the tracking details to follow your shipment as it moves through the delivery network.
Please keep in mind:
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Tracking information may take some time to become active after dispatch.
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Tracking updates depend on the carrier's scanning and reporting systems.
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Some international shipments may have limited tracking updates during transit.
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Final delivery updates may be provided by the local delivery carrier.
If your tracking information does not appear to update as expected, please allow additional time for carrier processing before contacting us.
For further assistance, our customer support team is available at:
06. INTERNATIONAL SHIPPING
Velmoraex provides international shipping to supported destinations.
Shipping availability depends on destination restrictions, carrier coverage, local regulations, and logistical arrangements.
Some locations may be temporarily unavailable due to:
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Carrier service limitations;
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Import or export restrictions;
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Customs requirements;
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Regional delivery restrictions;
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Other transportation limitations.
If we are unable to fulfill an order to your selected destination, we will contact you using the information provided during checkout to discuss the available options.
07. DELAYED, MISSING OR LOST PACKAGES
Although we work with trusted logistics partners, unexpected shipping delays may occasionally occur.
If your package appears delayed, tracking information remains unchanged for an extended period, or your order appears to be missing, please contact our customer support team.
To help us investigate efficiently, please provide:
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Your order number;
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Your tracking number;
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The email address associated with your order;
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Any relevant delivery information or screenshots.
Our team will review the available shipping information and work with the relevant carrier or fulfillment partner to provide appropriate assistance.
If a shipment is confirmed lost or another delivery issue is established, we will review the circumstances and discuss an appropriate resolution in accordance with applicable laws and our policies.
08. UPDATING YOUR SHIPPING ADDRESS
If you need to correct or update your shipping address after placing an order, please contact us as soon as possible.
Address changes can generally only be requested before the order enters processing or shipment preparation.
Once an order has been packed, dispatched, or transferred to the carrier, we may no longer be able to modify the delivery address.
We cannot guarantee that address change requests will be successful after fulfillment has begun.
Please double-check your delivery details before submitting your order.
09. SHIPPING ADDRESS REQUIREMENTS
Customers are responsible for providing complete and accurate shipping information during checkout.
Please ensure that your shipping details include:
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Full recipient name;
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Complete street address;
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City and state or province;
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Postal or ZIP code;
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Country or region;
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Valid contact information, where required by the carrier.
Your shipping address may differ from your billing address.
Please make sure that the delivery address is correct and accessible to the selected shipping carrier.
Additional delivery attempts, address corrections, or redelivery arrangements may depend on the carrier's policies.
10. ORDER PROCESSING SCHEDULE
Orders are processed during regular business days.
Orders submitted on Saturdays, Sundays, or public holidays will generally enter processing on the next available business day.
During major promotional events, seasonal shopping periods, or unexpected operational disruptions, preparation may take longer than usual.
If an unusual delay significantly affects your order, we will make reasonable efforts to provide relevant updates.
11. CUSTOMS, TAXES & IMPORT CHARGES
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country's authorities.
The applicable requirements vary by destination.
Where such charges are imposed and are not collected at checkout, customers may be responsible for paying them in accordance with local regulations.
Customs processing may also affect the estimated delivery timeframe.
Customers are encouraged to review applicable import requirements before placing an international order.
12. CONTACT OUR SHIPPING SUPPORT TEAM
Need assistance with an order, tracking number, delivery address, or shipping delay?
Our customer support team is here to help.
Brand Name
Velmoraex
Legal Company Name
Qinhuangdao Jingze Technology Co., Ltd.
Customer Support Email
Business Address
Room 101, Building 2, North Yard of 205 National Highway, East Aimin Road, Changli Town, Changli County, Qinhuangdao City, Hebei Province 066600, P.R. China
Customer Support Days
Monday – Friday
Estimated Response Time
Usually within 24–48 business hours.
During public holidays, promotional periods, or periods of increased inquiry volume, responses may take slightly longer.
VELMORAEX
Carefully Prepared. Reliably Delivered. Thoughtfully Supported.